Shipping Policy

Effective Date: August 10, 2026

At NutriLake, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy applies to orders placed directly through nutrilakelabs.com.

We currently ship within the United States. Available shipping options, charges, and estimated delivery times are displayed at checkout based on the delivery address and order value.

1. Order Processing

Orders are generally processed within 1–2 business days after payment is successfully completed.

Business days are Monday through Friday, excluding weekends and applicable federal holidays.

Orders placed on weekends or holidays will normally begin processing on the next business day.

Order processing may require additional time because of:

• Payment verification
• Address verification
• Fraud-prevention review
• High order volume
• Product availability
• Holidays or severe weather
• Other circumstances outside our reasonable control

Processing time refers to the time required to prepare an order for shipment. It does not include carrier transit time.

2. Estimated Delivery Time

After processing, orders generally require an additional 2–5 business days in transit.

The total estimated delivery time is therefore normally:

3–7 business days

Delivery estimates begin after an order is successfully placed and payment is confirmed.

Delivery dates are estimates and are not guaranteed. Actual delivery may be affected by carrier operations, weather, natural disasters, holidays, address issues, regional restrictions, or other events outside our reasonable control.

3. Shipping Rates

We currently offer the following standard shipping rates for eligible U.S. orders:

• Orders under $50: $3.99 standard shipping
• Orders of $50 or more: Free standard shipping

The applicable order value and shipping charge will be displayed during checkout.

The free-shipping threshold is based on the eligible merchandise subtotal displayed at checkout after applicable discounts and before taxes, unless otherwise stated in a specific promotion.

Shipping charges are non-refundable unless an order is incorrect, damaged, defective, or otherwise eligible under our Refund and Return Policy.

Taxes, when applicable, are calculated during checkout based on the order and delivery address.

4. Shipping Destinations

We currently support shipping to eligible addresses within the United States.

The availability of delivery to a particular state, territory, ZIP code, military address, or other location is determined during checkout.

If the checkout system does not accept a delivery address, we are currently unable to ship to that location.

We do not currently offer international shipping through nutrilakelabs.com.

5. Shipping Carriers

Orders may be delivered by UniUni or another third-party shipping carrier selected according to the destination, package, warehouse, and available delivery service.

We may use different carriers for different orders. Carrier selection cannot always be changed after an order has entered processing.

In some cases, a carrier may transfer the package to a local delivery partner for final delivery.

6. Shipping Confirmation and Tracking

After your order ships, we will send a shipping-confirmation email to the email address provided at checkout.

The email will normally include:

• The tracking number
• The shipping carrier
• A tracking link, when available

Tracking information may require 24–72 hours to update after a shipping label is created.

The creation of a shipping label does not always mean that the carrier has already received or scanned the package.

Registered customers may also be able to view order and tracking information through their customer account.

7. Address Changes

If you need to change your shipping address, contact us immediately at:

support@nutrilakelabs.com

We may be able to update the address before the order enters fulfillment, but address changes are not guaranteed.

An order cannot normally be redirected through NutriLake after it has been shipped. After shipment, you may need to contact the carrier directly, and the carrier may not permit an address change.

NutriLake is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Additional shipping or carrier charges resulting from an incorrect address may be deducted from an applicable refund or charged before reshipment, except when the error was caused by NutriLake.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at:

support@nutrilakelabs.com

If the order has not entered processing or shipment, we will make reasonable efforts to cancel it and issue a full refund to the original payment method.

We cannot guarantee cancellation after an order has entered processing or has been shipped.

Once an order has shipped, our standard Refund and Return Policy will apply:

https://nutrilakelabs.com/policies/refund-policy

9. Shipping Delays

Carrier delays may occur because of:

• Severe weather
• Natural disasters
• Holidays
• High shipping volume
• Transportation disruptions
• Address problems
• Local delivery restrictions
• Other circumstances outside our reasonable control

If we become unable to ship your order within the timeframe stated at the time of purchase, we will notify you as required by applicable law and provide the option to:

• Accept a revised shipment timeframe; or
• Cancel the affected order and receive a refund

A delay in tracking updates does not necessarily mean that a package has been lost.

10. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Check the delivery location and surrounding area
• Ask household members, neighbors, or building staff
• Confirm that the shipping address is correct
• Check for a delivery photograph or carrier notice
• Contact the shipping carrier
• Allow up to 48 hours, because some carriers may update tracking shortly before final delivery

If the package still cannot be found, contact us at support@nutrilakelabs.com with your order number.

We will review the circumstances and assist with an available carrier investigation. A replacement or refund is not guaranteed when tracking confirms delivery to the address provided at checkout, but each claim will be reviewed individually.

11. Lost Packages

If tracking has not updated for an unusual period or the package appears to be lost, contact us at:

support@nutrilakelabs.com

Please include your order number and tracking number.

We may need to open an investigation with the carrier before approving a replacement or refund. Carrier investigations may require additional processing time.

Do not submit multiple claims for the same package with NutriLake, the carrier, and your payment provider at the same time.

12. Damaged Packages

Please inspect your package after delivery.

If an item arrives damaged, defective, contaminated, or incorrect, contact us within the period specified in our Refund and Return Policy.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging
• Photographs of the shipping label
• The product lot number, when applicable

Keep the product and packaging until we complete our review.

13. Refused and Undeliverable Packages

A package may be returned to us because of:

• An incorrect or incomplete address
• Refusal of delivery
• Failure to collect the package
• Multiple unsuccessful delivery attempts
• A location that the carrier cannot access

If the delivery failure was caused by the customer, an applicable refund may be reduced by:

• Original shipping charges
• Return shipping charges
• Carrier correction fees
• Other carrier-imposed charges

No deduction will be made when the delivery failure results from a verified error by NutriLake or the carrier.

If you request reshipment, additional shipping charges may apply.

14. Multiple Shipments

Products from the same order may occasionally be shipped separately because of product availability, packaging requirements, or fulfillment locations.

If an order is divided into multiple shipments, you may receive more than one tracking number.

You will not be charged additional standard shipping solely because we divide an order into multiple shipments.

15. Warehouse Information

Orders and authorized returns may be processed through:

NutriLake Warehouse
19545 San Jose Ave
City of Industry, CA 91748
United States

This warehouse address should not be used for returns unless you have received prior return authorization and instructions from our customer support team.

Unauthorized returns may not be accepted, processed, or refunded.

16. Contact Us

For shipping, delivery, tracking, or address questions, contact:

NUTRILAKE HEALTH INC

Email: support@nutrilakelabs.com
Website: https://nutrilakelabs.com
Service Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday: Closed