Privacy Policy

Last Updated: August 10, 2026

NUTRILAKE HEALTH INC, doing business as “NutriLake,” operates nutrilakelabs.com, including its related content, features, products, tools, and services (collectively, the “Services”).

Our store is hosted and powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, subscribe to marketing, communicate with us, or otherwise interact with the Services.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked with an individual or household. It does not include information that has been aggregated or de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, we may collect the following categories of information.

Contact Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

This may include:

• Products viewed, added to your cart, purchased, returned, or exchanged
• Order number
• Purchase history
• Discounts and promotional codes used
• Shipping and delivery information
• Refund, return, exchange, and cancellation information

Payment Information

Payments are processed by Shopify and other payment providers. These providers may collect payment card numbers, billing details, authentication information, and other payment information directly from you.

NutriLake generally receives limited payment and transaction information, such as:

• Payment method
• Payment status
• Billing address
• Transaction amount
• Payment confirmation
• Limited payment card details, such as the card brand and last digits

We do not generally receive or store your complete payment card number.

Account Information

If you create a customer account, information may include:

• Account name
• Email address
• Account preferences
• Order history
• Authentication and account-management information

Passwords and authentication credentials may be collected and managed by Shopify or the applicable authentication provider.

Communications and Customer Support Information

We collect information that you provide when you:

• Contact customer service
• Ask a product question
• Submit a return or refund request
• Participate in a survey
• Submit a review
• Use website chat or other communication tools

This information may include the contents of your message, order details, photographs, attachments, and other information you choose to provide.

Device and Usage Information

When you visit or use the Services, we and our service providers may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Device and advertising identifiers
• Approximate location derived from an IP address
• Pages and products viewed
• Links and advertisements clicked
• Cart and checkout activity
• Referring website
• Dates and times of visits
• Interaction with emails and marketing communications

Marketing and Advertising Information

If you subscribe to marketing or interact with our advertisements, we may collect:

• Marketing subscription status
• Email or SMS preferences
• Advertisement interactions
• Campaign and referral information
• Products viewed or added to a cart
• Information used to measure advertising performance
• Inferences about products that may interest you

Reviews and User-Generated Content

If you submit a product review, question, photograph, testimonial, or other content, we collect the information you submit.

Information you choose to publish may be visible to other website visitors. Do not include confidential, medical, financial, or other sensitive information in public content.

2. Health and Sensitive Information

NutriLake sells wellness and dietary supplement products. Your purchases or product interests may suggest an interest in particular wellness topics, but we do not use purchase information to diagnose medical conditions or provide medical treatment.

Please do not submit medical records, diagnoses, government identification numbers, complete payment card numbers, account passwords, or other unnecessary sensitive information through customer support, reviews, chat, or website forms.

When sensitive information is provided as necessary to handle a request, we use it only for the applicable purpose and as permitted by law.

3. Sources of Personal Information

We may collect personal information:

• Directly from you
• Automatically through cookies, pixels, and similar technologies
• From Shopify
• From payment providers
• From fulfillment, shipping, and logistics providers
• From customer service and communication providers
• From analytics and advertising partners
• From Facebook, Instagram, Meta, and other social media platforms
• From business partners and service providers
• From publicly available sources, where permitted by law

4. How We Use Personal Information

We may use personal information for the following purposes.

Providing the Services

We use information to:

• Process payments
• Confirm and fulfill orders
• Arrange shipping and delivery
• Provide order updates
• Operate customer accounts
• Process returns, exchanges, replacements, and refunds
• Provide customer support
• Respond to product questions
• Maintain shopping carts and preferences
• Provide website functionality

Personalizing and Improving the Services

We may use information to:

• Remember your preferences
• Recommend relevant products
• Understand how visitors use the website
• Improve product pages and checkout
• Analyze website and campaign performance
• Test and develop new features
• Diagnose technical problems

Marketing and Advertising

Subject to applicable law and your choices, we may use information to:

• Send promotional emails or messages
• Provide abandoned-cart or abandoned-checkout reminders
• Provide subscriber discounts
• Display advertisements on our website or third-party platforms
• Personalize advertisements
• Measure advertising performance
• Create advertising audiences
• Understand whether an advertisement resulted in a website visit or purchase

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email.

Even if you unsubscribe from marketing, we may continue sending non-promotional communications relating to orders, accounts, security, policies, or customer service.

Security and Fraud Prevention

We use information to:

• Verify transactions
• Detect and prevent fraud
• Investigate suspicious or unlawful activity
• Protect customers, our business, and our service providers
• Maintain website and account security
• Enforce our terms and policies

Legal and Business Purposes

We may use information to:

• Comply with legal obligations
• Respond to valid legal requests
• Resolve disputes
• Establish, exercise, or defend legal claims
• Maintain tax, accounting, transaction, and compliance records
• Support a merger, acquisition, financing, restructuring, or sale of business assets

5. Cookies and Similar Technologies

We and our partners, including Shopify, may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may be used to:

• Operate the website and checkout
• Keep your cart active
• Remember preferences
• Maintain security
• Prevent fraud
• Measure website traffic
• Analyze performance
• Personalize content
• Support advertising and retargeting
• Measure marketing campaigns

We may use Shopify analytics, Shopify pixels, Meta Pixel, and other advertising or analytics technologies where enabled.

Some technologies are necessary for the website to function. Others may be used for analytics, personalization, or advertising, subject to applicable law and your consent choices.

You can manage available cookie preferences through our website’s cookie banner or cookie-preference tools. You may also adjust your browser settings, although blocking necessary cookies may affect website functionality.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide, secure, improve, and personalize the Services.

Information submitted through our store may be transmitted to Shopify and its service providers in the United States and other countries.

You can learn more in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

You can exercise applicable Shopify privacy rights through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Service Providers

We may disclose information to providers that perform services for us, including:

• Payment processing
• Website hosting
• Data storage
• Fraud prevention
• Order fulfillment
• Shipping and delivery
• Customer support
• Email and messaging
• Analytics
• Information technology
• Product reviews
• Returns management

These providers may use personal information only as permitted by their agreements and applicable law.

Advertising and Marketing Partners

We may disclose identifiers, device information, commercial information, website activity, and advertising information to advertising and marketing partners.

These partners may include Meta, Facebook, Instagram, Shopify, and other providers used to deliver or measure advertising.

Depending on applicable law, some advertising disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged.

Fulfillment and Shipping Providers

We disclose relevant names, addresses, contact details, order information, and delivery instructions to warehouses, carriers, and logistics providers to fulfill and deliver orders.

Your Direction or Consent

We may disclose information when you ask us to do so or consent to the disclosure, such as when using a social-media integration or requesting that an order be delivered.

Corporate and Legal Disclosures

We may disclose information:

• Within our corporate group
• In connection with a merger, financing, acquisition, bankruptcy, restructuring, or asset sale
• To comply with laws, subpoenas, court orders, or valid governmental requests
• To enforce our terms and policies
• To protect the rights, property, security, and safety of NutriLake, customers, service providers, or others

7. Relationship with Shopify and Shopify Network Intelligence

Shopify collects and processes personal information relating to your access to and use of the Services.

If Shopify Network Intelligence or related enhanced Shopify services are enabled, Shopify may process information about your interactions with our store together with information from other merchants and Shopify services to provide enhanced services, personalization, fraud prevention, analytics, and advertising-related functionality.

In these circumstances, Shopify may be responsible for certain processing activities and for responding to privacy requests relating to those activities.

For more information, review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

You can also visit the Shopify Privacy Portal:

https://privacy.shopify.com/en

8. Sale, Sharing and Targeted Advertising

We do not sell personal information for money.

However, our use of advertising, analytics, social media, and related technologies may involve disclosures that are defined as “selling,” “sharing,” or “targeted advertising” under certain United States privacy laws.

Depending on your location, you may have the right to opt out.

You can submit an opt-out request through our Your Privacy Choices page:

https://nutrilakelabs.com/pages/data-sharing-opt-out

Where required, we also process recognized Global Privacy Control signals as requests to opt out for the applicable browser or device.

During the preceding 12 months, the categories potentially disclosed for advertising purposes may include:

• Identifiers, such as IP addresses and online identifiers
• Commercial information, such as products viewed or purchased
• Internet or network activity
• Approximate geolocation
• Advertising and campaign information
• Inferences concerning product interests

Recipients may include advertising networks, analytics providers, social media platforms, and marketing partners.

We do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age.

9. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request information about the categories and sources of personal information collected
• Request correction of inaccurate information
• Request deletion of personal information
• Obtain a portable copy of certain information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Appeal a decision concerning a privacy request
• Receive equal service and not be discriminated against for exercising privacy rights

These rights are not absolute. We may retain or continue processing information where permitted or required for purposes such as completing transactions, detecting fraud, maintaining security, complying with law, or establishing legal claims.

10. How to Exercise Your Rights

You can submit a privacy request by:

• Emailing support@nutrilakelabs.com
• Using our Your Privacy Choices page for applicable sale, sharing, or targeted-advertising requests:

https://nutrilakelabs.com/pages/data-sharing-opt-out

• Using available privacy controls displayed on our website

Please describe the right you wish to exercise and provide sufficient information for us to identify the relevant records.

We may need to verify your identity before completing a request. Verification information will be used only to process and document the request.

Where permitted, you may appoint an authorized agent. We may require proof of authorization and may ask you to verify your identity directly.

We will respond within the period required by applicable law.

If we deny a request and applicable law provides an appeal right, you may appeal by replying to our decision or emailing support@nutrilakelabs.com with the subject line “Privacy Appeal.”

11. Marketing Choices

You may unsubscribe from promotional emails by clicking the unsubscribe link contained in an email.

If we offer SMS marketing, you may follow the opt-out instructions in the applicable message.

Opting out of marketing does not prevent us from sending transactional or service communications concerning:

• Orders
• Shipping
• Returns and refunds
• Accounts
• Security
• Customer support
• Changes to policies or Services

12. Global Privacy Control and Do Not Track

Where required by applicable law, we recognize Global Privacy Control signals as requests to opt out of the sale or sharing of personal information or targeted advertising for the applicable browser or device.

Because there is no universally accepted standard for other browser “Do Not Track” signals, we do not currently respond to signals other than legally recognized preference signals such as Global Privacy Control.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to:

• Fulfill orders
• Maintain customer accounts
• Provide support
• Process returns and warranties
• Maintain tax and accounting records
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods vary depending on the type of information, the relationship with the customer, legal requirements, and business needs.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system or method of transmission is completely secure. We cannot guarantee absolute security.

Do not send complete payment card numbers, passwords, medical records, government identification numbers, or other unnecessary sensitive information through email, chat, reviews, or other unsecured channels.

You are responsible for protecting your account credentials and should not share your password with others.

15. International Data Transfers

NutriLake and its service providers may process information in the United States and other countries that may have different data-protection laws from your country of residence.

Where required, international transfers from the European Economic Area, United Kingdom, or Switzerland will rely on recognized transfer mechanisms, such as adequacy decisions, Standard Contractual Clauses, or applicable United Kingdom transfer mechanisms.

16. Legal Bases for EEA and UK Users

If European Economic Area or United Kingdom data-protection law applies, we may process personal information based on:

• Performance of a contract, including processing and delivering orders
• Compliance with legal obligations
• Our legitimate interests, including improving the Services, preventing fraud, and protecting our business
• Your consent, including certain marketing, advertising, and cookie activities

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing performed before consent was withdrawn.

17. Third-Party Websites and Services

The Services may contain links to third-party websites, social media platforms, payment services, or other online services.

We do not control and are not responsible for the privacy, security, accuracy, or practices of third-party services. Review their privacy policies before submitting information.

The inclusion of a third-party link does not necessarily represent our endorsement of that third party.

18. Public Content

Product reviews, testimonials, questions, photographs, and other content that you choose to publish may be visible to the public.

Do not publish personal, medical, financial, or other sensitive information that you do not want others to see.

We may moderate public content in accordance with our terms and policies.

19. Children’s Privacy

The Services and our dietary supplement products are intended for adults and are not directed to children.

We do not knowingly collect personal information from children under 13 or under the minimum age required by applicable local law.

We also do not knowingly sell or share personal information belonging to individuals under 16 for targeted advertising.

If you believe a child has provided personal information to us, contact support@nutrilakelabs.com so that we can review and, where appropriate, delete it.

20. Complaints

If you have concerns about our privacy practices, contact us at support@nutrilakelabs.com.

Depending on your location, you may also have the right to lodge a complaint with your local privacy or data-protection authority.

If applicable law gives you a right to appeal our response to a privacy request, you may submit an appeal using the contact details below.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, Services, technology, legal obligations, or privacy practices.

We will post the revised policy on this website and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.

22. Contact Us

For privacy questions, complaints, or requests, contact:

NUTRILAKE HEALTH INC
1609 W Valley Blvd, Suite 338
Alhambra, CA 91803
United States

Email: support@nutrilakelabs.com
Website: https://nutrilakelabs.com