60-Day Refund, Return and Exchange Policy

Effective Date: August 10, 2026

At NutriLake, we are committed to providing high-quality products and a reliable shopping experience. This policy applies only to products purchased directly from nutrilakelabs.com.

By purchasing from our website, you agree to the terms described below.

1. 60-Day Return Window

You may request a return or exchange within 60 days of the date your order is delivered.

Return or exchange requests submitted more than 60 days after delivery will not be accepted.

To qualify for a return, exchange, or refund, you must provide valid proof of purchase from nutrilakelabs.com.

2. Return Eligibility

A product may qualify for return or exchange in the following circumstances:

• You received an incorrect product.
• The product arrived damaged, defective, or contaminated.
• You changed your mind or ordered the wrong product, provided that the product remains unopened, unused, and in its original condition.
• You qualify for our First-Purchase Satisfaction Guarantee described below.

Unless covered by the First-Purchase Satisfaction Guarantee or received damaged, defective, contaminated, or incorrect, products must be:

• Unopened and unused
• In their original packaging
• Sealed and in resalable condition
• Returned with all original labels and accessories, if applicable

We reserve the right to reject a return or reduce the refund amount if the returned product does not meet these requirements.

3. First-Purchase Satisfaction Guarantee

If you are not satisfied with your first purchase from nutrilakelabs.com, you may request a refund within 60 days of delivery even if one bottle has been opened.

The following conditions apply:

• The guarantee applies only to your first order placed directly through nutrilakelabs.com.
• A maximum of one opened bottle may qualify.
• Any additional bottles must remain unopened, unused, sealed, and in their original condition.
• We may require the opened bottle and all unopened bottles included in the refund request to be returned.
• The refund will be based on the amount actually paid for eligible products after discounts.
• Original shipping charges are not refundable unless the order was incorrect, damaged, defective, or contaminated.
• The guarantee is limited to one claim per customer, household, payment method, or delivery address.
• Claims that appear fraudulent, abusive, duplicated, or inconsistent with this policy may be rejected.

This guarantee does not cover dissatisfaction caused by misuse, failure to follow product directions, improper storage, unauthorized resale, or circumstances unrelated to product quality.

Individual results may vary. This satisfaction guarantee does not represent or guarantee any particular health result.

4. Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

• Requests submitted more than 60 days after delivery
• Opened or used products beyond the one-bottle First-Purchase Satisfaction Guarantee
• Products without valid proof of purchase
• Products not purchased directly from nutrilakelabs.com
• Products damaged through misuse, improper storage, or unauthorized modification
• Products purchased from Amazon, Walmart, eBay, retail stores, unauthorized resellers, or other third-party marketplaces
• Gift cards
• Products marked as final sale
• Promotional or complimentary products for which no payment was made

Products purchased from a third-party seller are subject to that seller’s return and refund policy.

5. How to Request a Return or Exchange

Before returning any product, contact us at:

support@nutrilakelabs.com

Please provide:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return or exchange
• Reason for the request
• Clear photos of the product, packaging, shipping label, lot number, and any damage or defect, when applicable

We will review your request and notify you whether it has been approved.

Do not send a product back without prior authorization. Unauthorized returns may not be accepted, processed, or refunded.

Approved returns must be shipped within 14 days after return authorization is issued. A return authorization does not guarantee a refund. Final approval is issued after the returned product is received and inspected.

6. Return Shipping Costs

NutriLake will cover reasonable return shipping costs when the return results from:

• An incorrect product
• A product damaged during delivery
• A defective product
• A contaminated product
• Another verified error by NutriLake

For these approved returns, we will provide return instructions and, when applicable, a prepaid return shipping label.

The customer is responsible for return shipping costs when the return or exchange results from:

• Changing their mind
• Ordering the wrong product or quantity
• Entering an incorrect or incomplete address
• Refusing delivery
• Failing to collect the package
• A request under the First-Purchase Satisfaction Guarantee that is not related to a verified product defect

Original shipping charges are non-refundable unless the return results from an error by NutriLake or a product that arrived damaged, defective, contaminated, or incorrect.

When the customer is responsible for return shipping, we recommend using a trackable shipping service. NutriLake is not responsible for return packages lost or damaged during transit.

7. Damaged, Defective, Contaminated, or Incorrect Products

Please inspect your order as soon as it arrives.

If your product is damaged, defective, contaminated, or incorrect, contact us within 60 days of delivery and provide your order number and supporting photos.

Depending on the circumstances and product availability, we may offer:

• A replacement
• An exchange
• A full refund
• A partial refund

Do not discard the product, packaging, shipping label, or lot information until we complete our review.

We may request additional information or require the product to be returned before issuing a replacement or refund.

8. Exchanges

To request an exchange, contact support@nutrilakelabs.com within 60 days of delivery.

Exchanges are subject to approval and product availability.

If the exchange results from an error by NutriLake or a damaged, defective, contaminated, or incorrect product, NutriLake will cover the applicable shipping costs.

If an exchange is requested because of customer preference or an ordering mistake, the customer is responsible for the return shipping cost and any shipping cost associated with the replacement product.

If the replacement product has a higher price, the customer must pay the difference. If it has a lower price, the eligible difference will be refunded to the original payment method.

9. Refund Process

After we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 1–2 business days after inspection.

Your bank, credit card company, or payment provider may require an additional 7–15 business days to post the refund to your account. Processing times are determined by the payment provider and are outside our control.

Refunds are based on the amount actually paid after discounts. Shipping charges and other non-refundable charges will not be included unless otherwise required by this policy or applicable law.

If you have not received an approved refund after 15 business days, contact us at support@nutrilakelabs.com.

10. Partial Refunds

A partial refund may be issued when:

• Only part of an order qualifies for return
• A bundle contains opened bottles beyond the one-bottle satisfaction guarantee
• A returned product is missing packaging, labels, accessories, or other included items
• A returned product shows damage not caused by NutriLake or the shipping carrier
• A discount, promotional offer, or bundle price affects the refundable value of individual products

Any deduction will be explained before the refund is completed where reasonably possible.

11. Order Cancellations

If you wish to cancel or change an order, contact us as soon as possible at support@nutrilakelabs.com.

We cannot guarantee cancellation or modification after an order has entered processing or has been shipped.

If the order has already shipped, the standard return conditions in this policy will apply.

If we are unable to ship your order within the stated timeframe, we will notify you and provide the option to accept the delay or cancel the affected order for a refund.

12. Refused and Undeliverable Packages

If a package is returned because the customer:

• Refused delivery
• Provided an incorrect or incomplete address
• Failed to collect the package
• Was unavailable after reasonable delivery attempts

the refund may be reduced by the original shipping cost, return shipping cost, and other carrier charges, where permitted by applicable law.

No deduction will be made when the delivery failure results from a verified error by NutriLake or the shipping carrier.

13. Lost or Stolen Packages

If tracking shows that a package has not been delivered, contact us so we can assist with a carrier investigation.

If tracking shows the package as delivered but you cannot locate it, please first:

• Check around the delivery location
• Ask household members or neighbors
• Contact the shipping carrier
• Confirm that the shipping address on your order is correct

NutriLake will review lost or stolen package claims individually. A replacement or refund is not guaranteed when tracking confirms delivery to the address provided at checkout.

14. Return Address

Do not mail a return until you have received authorization and return instructions from our customer support team.

Authorized returns may be directed to:

NutriLake Return Warehouse
19545 San Jose Ave
City of Industry, CA 91748
United States

Sending a product to this address without authorization does not guarantee that the return will be accepted, processed, or refunded.

15. Policy Changes

We may update this policy periodically.

Changes apply to orders placed on or after the effective date of the revised policy. The return terms applicable to your purchase are the terms displayed at the time your order is placed.

16. Contact Us

For questions regarding returns, exchanges, replacements, or refunds, contact:

Email: support@nutrilakelabs.com
Service Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday: Closed